Select a service
Choose Network Security or Identity & IP Protector.
Customer journey
Clear steps from service selection to support
Every CyberShield sale is documented with its own service, amount and coverage period.
Customise the coverage
Every sale records its custom amount, currency and a fixed days/months/years duration or explicitly sold Lifetime Coverage.
Receive confirmation
Receive an email and PDF showing Customer ID, service, amount, covered address and coverage dates or Lifetime status.
Review and sign
Use a secure link to review and electronically sign the service-specific agreement.
Access support
Contact CyberShield for assistance within the purchased scope and applicable agreement.
Frequently asked questions
Important service information
What devices may be included?
Covered devices depend on the service scope recorded for the customer.
What does Lifetime mean?
Lifetime Coverage applies to the purchased service arrangement under its agreement and remains subject to service availability, reasonable use, exclusions, applicable law and termination provisions.
Is the service the same for every customer?
No. Service scope, price and coverage period are recorded for each sale.
How do I find my Customer ID?
It appears in the confirmation email, PDF and agreement.
How do I contact support?
Call 1800 997 002 or (03) 7046 5922, or email info@cybershieldau.com.au.
What happens after signing?
A signed PDF copy is emailed and securely retained.
Does CyberShield guarantee no incident will occur?
No cybersecurity service can guarantee that every incident will be prevented, detected or resolved.